Work at the Aquarium

Please keep in mind that the South Carolina Aquarium only accepts applications for positions currently posted on the web page. Due to a high volume of applicants, we ask that you please refrain from making inquires. The applicants selected for further consideration will be contacted.

Current Opportunities

Job Summary

Assist with the development and execution of the South Carolina Aquarium’s Annual Giving, Membership, and Adopt-an-Animal program plan. Assist with membership recruitment and renewal efforts. Assist with development, implementation and promotion of membership educational programs and special events that support the organization’s mission. Support a limited selection of Advancement events and programs, as described below.

Essentials Functions

  • Cultivate member interest and retention by organizing and hosting education programming and member events. Create and plan overall member programming in collaboration with the Membership Team, other departments and external partners.
  • Responsible for the timely delivery of renewals via e-blast and direct mail to ensure that revenue goals are met. Review historical and new strategies with the AG&MM to continually improve renewal rates.
  • In collaboration with the AG&MM, develop and execute a plan to grow the Adopt-an-Animal program. Responsible for all aspects of Adopt-an-animal fulfillment.
  • In collaboration with the Major Gifts Officer, promote and support third party fundraising efforts.
  • Responsible for executing outreach opportunities that lead to significant membership acquisitions, renewals and rejoins.
  • Responsible for data health by doing the daily Import between SiriusWare and Raiser’s Edge. Handle all exceptions, duplicates, and communication of missing information. Provide guidance to guest services when repetitive problems surface. Work closely with the Advancement Services Coordinator to ensure data health. Quality control of batches from Admissions. Manage data health in SiriusWare.
  • Work collaboratively with Marketing to develop appropriate content for bi-monthly e-blasts to current members.
  • Work collaboratively and proactively with Marketing to ensure the successful implementation of special promotions such as Member Month and the Holiday Gift Giving Guide. Review historical and new strategies with the AG&MM to create membership promotions with the greatest ROI.
  • Be fully proficient at processing membership transaction information into SiriusWare and fulfilling memberships. Act as back up to the Membership Coordinator during times of high volume and during days off.
  • Assist with membership customer service issues and respond to membership inquiries in a timely fashion.
  • Compile and update essential membership business process documentation.
  • Arrange and/or conduct special tours for Conservation Stewards, as requested.
  • Assist in the preparation of Conservation Steward renewal packages. Work with IT and the Advancement Services Coordinator to create a more automated renewal process.
  • Assist with fulfillment of Conservation Stewards membership
  • In collaboration with the AG&MM, explore strategies to increase Conservation Steward membership and convert or up-sell members.
  • Develop and cultivate an active volunteer base to assist in program delivery, as appropriate.
  • Assist with Advancement events, as appropriate.
  • Other duties as assigned by the AG&MM.

Other Duties & Responsibilities

  • Develop a fluent understanding of Aquarium programs. Support the mission by participating in Aquarium sponsored programs and events on a regular basis. Assist with the promotion of the organization in the community. Represent the Aquarium at public events and functions.
  • Maintain a customer service demeanor at all times. Responds to donors with the appropriate level of urgency. Ask questions to identify donor’s needs or expectations in a pleasant and respectful manner. In completing tasks, continually consider the impact of those actions on the donor, and is flexible to accommodate donor’s needs.
  • Work with the Marketing Department to ensure consistent organizational branding.
  • Adhere to the South Carolina Aquarium Policies and Procedures.
  • Other duties as requested by the Annual Giving & Membership Manager

Knowledge, Skills & Abilities

  • Proficiency with Microsoft Word, Excel, Outlook, SiriusWare, and Blackbaud’s Raiser’s Edge is preferred.
  • Excellent verbal, written communication, presentation and interpersonal skills. Be able to deal with a variety of customer service issues with maturity and professionalism.
  • Must be a detail and goal oriented, enthusiastic individual able to exercise independent judgment in completing tasks, prioritizing, and meeting deadlines.
  • Demonstrated organizational skills; able to manage multiple projects and move quickly from one to another while maintaining thorough records. Ability to be flexible and balance competing priorities.

Education & Experience Required

Bachelor’s degree in communications, marketing or a related field, and 2-3 years related experience in fundraising in the non-profit arena.

Apply Today

Job Status

Non-exempt, Part-time

Job Summary

This position supports Volunteer Services and the Volunteer Services Manager in the coordination and oversight of all administrative aspects for South Carolina Aquarium volunteers. Duties include database management, assisting with orientations; special events; and recruitment, on boarding, and retention.

Essentials Functions

  • Adhere to the South Carolina Aquarium Policies and Procedures
  • Participate in Orientation sessions
  • Facilitate and enhance communication between/among volunteer supervisors and volunteers
  • Maintain a fun and engaging atmosphere for volunteers
  • Serve as a role model to volunteers
  • Respond to new, unexpected, and non-routine requests in a timely manner
  • Maintain current information in Volgistics data base
  • Process membership authorizations
  • Order name badges, shirts, and other volunteer items as needed
  • Coordinate the issuance and return of parking passes and keys
  • Maintain active and inactive volunteer files
  • Assist with planning and execution of Volunteer Appreciation Night and other special Volunteer Services events
  • Actively recruit volunteers for outreach and in-house events
  • Maintain Volunteer Directory
  • Remain consistently open to new suggestions and ideas, look for improvement opportunities to enhance the volunteer program
  • Support and contribute to a positive working environment

Other Duties & Responsibilities

  • Support the mission and vision of the SCA by participating in Aquarium-sponsored programs and events on a regular basis
  • Assist as needed with recognition programs

Knowledge, Skills & Abilities

  • Comfortable working in noisy, distracting environments
  • Superior computer skills, including proficiency with spreadsheets, page design, and accuracy in word processing
  • Strong group presentation and group management skills
  • Ability to work with individuals of all ages
  • Excellent interpersonal communication skills, both written and verbal
  • Highly developed organizational skills
  • Demonstrated ability to manage multiple projects and produce high quality work while meeting tight deadlines with little lead time and constant interruption
  • Willingness to work weekends and evenings, as needed
  • Ability to maintain a sense of humor
  • Possess a compassionate spirit and be highly approachable
  • Seasoned ability to manage conflict an resolve issues with a strong teamwork ethic
  • Excellent leadership skills with high standards

Education & Experience Required

  • Associate’s or Bachelor’s degree in office management or office administration preferred
  • 1-3 years’ experience working with/managing volunteers preferred
  • 1-3 years’ experience working in an office setting required
Apply Today

 

 

     

Put Your Best Fin Forward!

Employees of the South Carolina Aquarium must adhere to the Aquarium’s Appearance Policy. Before you take the plunge, please read our full policy here.

 

South Carolina Aquarium is an equal opportunity employer supporting workplace diversity and is a drug/alcohol screening employer. * Please note that by clicking the links above you will be redirected to a third party site.