The South Carolina Aquarium is now offering digital membership cards! Digital cards help us further our mission by reducing plastic usage and printing costs. This gives you easy access to your membership benefits and helps us better serve members like you. Plus, you never have to worry about forgetting your membership card when you visit. Below you will find answers to questions about how the program works.
What are digital membership cards?
Digital membership cards offer convenience and ease of use for members. Eco-friendly and fully integrated with mobile wallets, digital cards streamline the membership process and reduce the costs associated with physical card creation and distribution. Digital membership cards can be downloaded and saved to your smartphone. Going digital means you never have to worry about forgetting your membership card.
Is there a cost to having a digital membership card?
No. Your digital membership card is free.
When will I receive my digital card?
New members will receive an email within two business days of their membership purchase with details on how to download their digital card. If you do not see it, be sure to check your spam folder in case it was filed there. All renewing members already received an email with their digital card. If you have previously downloaded the card, your information will be automatically updated. If you did not receive your email, please contact us at firstname.lastname@example.org or (843) 577-FISH (3474).
How will I receive my digital membership card?
You will receive an email from us with the subject “South Carolina Aquarium Membership Card.” It will contain easy instructions on how to download and store your new membership card.
Will I still need to show my ID with my digital card?
Yes. We want to ensure that no one else is using your membership benefits.
How do I add the membership card to my iPhone?
Access the email from your smartphone and click the “Download” button, then click “Add to Wallet” and “Add.” The card will automatically go to your iPhone’s Apple Wallet. It can be accessed in Apple Wallet at any time.
How do I add the membership card to my Android phone?
Android users need to download Wallet Passes from Google Play. Please note, you do not need the paid version of this app. The free version will house your digital card. After you have the app, access the membership email from your smartphone and click “Download,” and the card will automatically go to your Wallet Passes app, where it can be accessed at any time.
What will be on my digital membership card?
Your digital membership card will show the following:
- Membership level
- Expiration date
- Member ID
The back of the card will list member benefits and information.
What if I don’t have access to an email account, smartphone or prefer a physical card?
We are excited to offer digital cards in order to reduce our carbon footprint. If you prefer, we are happy to send you a physical membership card. Please email email@example.com or call (843) 577-FISH (3474) to request a card by mail. Please allow five to seven business days for your card to arrive.
If there are multiple people on my membership, will everyone receive their own digital card?
All adult members that are listed on the membership should provide an email address to receive their own digital membership card. If an individual doesn’t have an email address on file, they will not receive a card. If you only received one email from us and your membership has two members, please email us at firstname.lastname@example.org to provide an email for the second listed member. If the primary member receives two emails from us, simply forward the email addressed to that member to them and they can download their card.
I have a membership that allows guest passes. Will guests receive a digital card too?
As always, for our Individual Plus level, the listed adult must be present and for our Family Plus or higher levels, one listed member (adult or child) must be present.
Unfortunately, we cannot generate digital cards for guests at this time. Simply have your guest show a copy of your digital membership card. Navigate to the back of the card by clicking the ellipsis (…) in the top or bottom right of the card. You will see the membership benefits associated with your membership listed. In the top right, you will also find a “Share Pass” button to send the card to your guest (it looks like a box with an arrow coming out of the top). After selecting “Share Pass,” we recommend choosing the email option to send it to them. iPhone users can also share the pass via text message if sending to another iPhone (and save it as an image). As always, we will request a corresponding photo ID upon entry to ensure that only named members are using your digital card.
I renewed/upgraded my membership. Will I get a new digital membership card emailed to me?
No. Once you download your digital membership card to your smartphone device, your card will automatically update in your wallet within 48 hours of purchasing your renewal or upgrade. If you notice that your digital membership card did not update, you can refresh your wallet or switch on the automatic updates tab.
I renewed my membership early, but I don’t see my additional month reflected on my account.
If you renewed early, please allow up to five business days for the extra month to be reflected on your digital membership card. After this time, if it is still showing incorrectly, please contact us at email@example.com or (843) 577-FISH (3474) and we will be happy to make the correction.
What if I need to update my information on my digital membership card?
Please contact us at firstname.lastname@example.org or (843) 577-FISH (3474) and we will be happy to make the correction.
I downloaded my card but I cannot find it, and I cannot find the email that contains my download link.
If you have an iPhone, the card will automatically download to Apple Wallet. Check the app for your new card and scroll through any cards that are already downloaded. If you have an Android, you’ll need to download Wallet Passes from the Play Store prior to downloading the card. Please note, you do not need the paid version of this app. The free version will house your digital card. If you still cannot find your card, please contact us at email@example.com or (843) 577-FISH (3474) and we will re-send the download email.
Why did the Aquarium make the decision to transition to digital membership cards?
Digital cards align with the Aquarium’s mission, as we go green and reduce our carbon footprint with an environmentally-friendly option. Digital cards also provide cost efficiencies and help us to better serve members as they hold information about our benefits as well as direct links to our website and phone numbers.
I have additional questions about my membership.
Please contact us at firstname.lastname@example.org or (843) 577-FISH (3474) with any additional questions.